Delivery | Returns

DELIVERY | RETURNS

Please note that standard delivery of items will usually take the following times.

Republic of Ireland & Northern Ireland 3 working Days.

United Kingdom, France, Germany, Netherlands, Belgium & Luxembourg deliveries usually take 4-6 working days.

Working days are Monday to Friday excluding public holidays.

To ensure swift delivery please ensure someone is available to sign for your parcel at the delivery address you specify. Please be aware that external factors beyond our control (such as strikes, adverse weather conditions, etc.) may delay your order.

We are now offering FREE STANDARD DELIVERY for all orders over €29.99 to the Republic Of Ireland, Northern Ireland & the United Kingdom. For all orders under €29.99 standard delivery to Republic Of Ireland, Northern Ireland & the United Kingdom costs €3.95.

Standard delivery to France, Germany, Netherlands, Belgium & Luxembourg costs €15.00. 

HOW LONG DOES IT TAKE FOR AN ORDER TO BE DELIVERED?

Any orders placed over the weekend will be classed as being placed on the following Monday.

An Post, Royal Mail and DPD Ireland are our preferred suppliers for our shipments. All shipments to France, Germany, Netherlands, Belgium & Luxembourg will be shipped with DPD Ireland.

Please note that these delivery times are only guidelines and are not 100% guaranteed due to certain factors which are outside of our control.

WHAT TIME OF DAY WILL I RECEIVE MY DELIVERY?

Orders are delivered between 8.00am and 6.00pm. For your convenience, we can deliver your order to your work address. Therefore, when ordering please enter your work address. If applicable, include the company name.

WHY HAS MY ORDER NOT BEEN DELIVERED AND RETURNED TO DOG NAPPERS LTD?

The most common reason is because our delivery carrier attempted delivery and were unable to obtain a signature. If this happens, please contact us at dognappers.zzz@gmail.com and we will track your order immediately.

I HAVE RECEIVED THE WRONG ITEMS

If you believe you received the wrong items in your parcel, please email dognappers.zzz@gmail.com and we will investigate further.

WHERE DO YOU DELIVER TO?

We deliver to the Republic Of Ireland, Northern Ireland, United Kingdom, France, Germany, Netherlands, Belgium, & Luxembourg.

CAN I REQUEST A SPECIFIC DELIVERY DATE / TIME WHEN I PLACE MY ORDER?

Currently, you cannot request a specific delivery date or time when you place your order.

RETURNS

DNL is committed to selling high-quality products but we also know there may be times when you need to exchange or return something you’ve bought. We will willingly refund or offer an exchange on any unused product returned within 30 days of the date on the receipt of your order, provided you can show us your dispatch note and/or receipt and the product is in a reasonable, re-saleable condition, with its original materials, manuals and accessories intact.

RETURNING A DAMAGED DEFECTIVE ITEM

If the item was damaged in transit

If you receive delivery of a package and the contents have been damaged in transit, you can return the item(s) to us for a replacement or refund granted you notify us within 7 days of receipt of the order. The item must be returned with all packaging materials, manuals and accessories intact. You will be refunded for postage and delivery charge up to the value of the original delivery charge.
If the item is defective (within 30 days of receipt) You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. If any item that we deliver to you arrives damaged or is faulty, then we will happily replace the item for free or refund the item. We will refund the cost of returning the parcel up to the value of the original delivery charge.

Please email dognappers.zzz@gmail.com if you wish to return a damaged or defective item.

OUR 30-DAY RETURNS GUARANTEE

If you are unhappy with your large item, you may return it to us within 30 days of the date of delivery. The item must be in its original condition, with all packaging materials, manuals and accessories intact. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements. You are responsible to pay the cost of returning the goods and must ensure that it is returned in protective packaging. Please email dognappers.zzz@gmail.com if you wish to return a large item.

DO I HAVE TO PAY TO RETURN MY ONLINE ORDER?

Yes, you will be liable for the cost of returning the goods and must ensure that it is returned in protective packaging. Once the item has been received by our warehouse, under the cooling off period of 7 days or if the item is damaged or defective, you will be refunded for the charge of sending the parcel back to the value of original delivery cost.

WHAT IF I PURCHASED THE ITEM MORE THAN A MONTH AGO?

The decision to accept the return is at the discretion of our Customer Service team.