Dog Nappers is committed to selling great products but we also know there may be times when you need to exchange or return something you’ve bought.
We will willingly refund or offer an exchange on any unused product returned within 14 days of the date on the receipt of your order, provided you can email us your dispatch note and/or receipt.
The product needs to be in its original packaging and in a re-saleable condition. We do not offer Free Returns so you will need to post them back to our warehouse.
C/O MDS Transport Limited
Ratoath Road, Raystown, Ashbourne, Co. Meath. A84 NW93
If you need some help email us at email@example.com
If the item was damaged in transit
If you receive delivery of a package and the contents have been damaged in transit, you can return the item(s) to us for a replacement or refund granted you notify us within 7 days of receipt of the order. The item must be returned with all packaging materials and intact. You will be refunded for postage and delivery charge up to the value of the original delivery charge.
If the item is defective
If the item is defective (within 30 days of receipt) You have the right to return a faulty item within a reasonable period of time. We will happily replace the item for free or refund the item. We will refund the cost of returning the parcel up to the value of the original delivery charge.
Please email firstname.lastname@example.org if you wish to return a damaged or defective item.
OUR 30-DAY RETURNS GUARANTEE
If you are unhappy, you may return your item to us within 30 days of the date of delivery. The item must be in its original condition, with all packaging materials and intact. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements. You are responsible to pay the cost of returning the goods and must ensure that it is returned in protective packaging.
Please email email@example.com if you wish to return an item.
Yes, you will be liable for the cost of returning the goods and must ensure that it is returned in protective packaging. Once the item has been received by our warehouse, under the cooling off period of 7 days or if the item is damaged or defective, you will be refunded for the charge of sending the parcel back to the value of original delivery cost.
Email our Customer Service team.